Refund & Cancellation Policy

Last updated: 8 October 2026

Pixtale Growth is a digital analytics service operated by The Pixtale. Paid plans are delivered online and become active as soon as payment succeeds. Please read this policy before you buy.

Try before you buy

Every account can use the Free plan at no cost, so you can see how the reports work before choosing a paid plan.

Enterprise trial

The Enterprise trial lasts 7 days and costs ₹99 in India or US$2 outside India (the exact amount is shown before you start). The trial fee is not refundable. Each account can take one trial.

When the trial ends, the Enterprise plan you chose (monthly or yearly) starts automatically and you are charged the price shown before you started the trial, unless you cancel before the trial ends. We email you when the trial starts and again about a day before the first charge. If you cancel during the trial, you are not charged anything more and Enterprise stays unlocked until the trial ends.

No refunds

Payments for Individual and Enterprise plans, monthly or yearly, including the trial fee, are non-refundable once a billing period has started. This includes partially used billing periods and unused analyses. Cancelling stops future charges; it does not refund the current period.

Cancelling a subscription

You can cancel at any time. Open your account page and choose “Cancel plan”, or write to us at info@thepixtale.com. After you cancel, no further payments are taken and your plan stays active until the end of the period you already paid for. You can also cancel the AutoPay mandate from your UPI app or bank.

Charged after forgetting to cancel?

If your trial or plan renewed and you meant to cancel, write to info@thepixtale.com within 48 hours of the charge. If you have not used the new period, we will review your request and may refund it as a goodwill gesture.

Payment errors

If you were charged twice for the same plan, or money was deducted but your plan was not activated because of a technical error, contact us within 7 days with your payment ID. After we verify it, the extra or failed amount is returned to the original payment method, usually within 5–7 business days.

Payments from outside India

Payments made outside India are processed by Dodo Payments, which acts as our reseller and Merchant of Record and may add local sales tax or VAT where required. Your statement may show "Dodo Payments". Where the law in your country gives you additional rights, those rights still apply. You can turn off auto-renewal from your account page at any time.

Disputes

If you have a problem with a payment, please contact us first. We reply within 1–2 business days and will try to resolve it quickly.

Nothing in this policy limits any rights you have under applicable consumer law.

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